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FAQ

FAQ's

Frequently Asked Question

A list of common questions and answers to provide helpful information on a particular topic.
  • How do I contact customer support?
    You can contact customer support through email, phone, or live chat. Details for each contact method are provided on our website.
  • What are your business hours?
    Our business hours are Monday to Saturday, from 9:00 AM to 6:00 PM. We are closed on weekends and public holidays.
  • Where are you located?
    Our office is located at [address]. You can visit us during business hours or reach us via phone and email for inquiries.
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  • 01

    What is MIS Software for NGOs?
    MIS Software is a complete management software for NGOs that helps handle day-to-day operations such as donor tracking, fund receipts, expense management, project tracking, and volunteer or staff attendance—all in one dashboard.

  • 02

    What makes your NGO software different?
    Our software is built specifically for Indian NGOs, considering local compliance, CSR partnerships, FCRA documentation, and real-world challenges like limited staff, donor transparency, and multi-branch management.

  • 03

    Is your software cloud-based or desktop-based?
    Our MIS software is cloud-based, meaning it can be accessed securely from any device, any location—perfect for NGOs with remote or multiple office teams.

  • 04

    Can small nonprofits also use your system?
    Yes, our donor management software for small nonprofits is designed with flexibility. Whether you're a grassroots organization or a growing trust, the tools scale with your needs.

  • 05

    Can we integrate your MIS software with our website?
    Yes, we fully integrate your website for seamless form submissions, donor data collection, receipt generation, and campaign landing pages. Donor, Expense, & Membership Management

  • 06

    How does the donor management module work?
    Our donor management software for nonprofits tracks donations, contact history, frequency, and communication preferences to help build strong, long-term relationships.

  • 07

    What is expense management software for NGOs?
    Our expense management module allows you to log, categorize, and track spending by project, team, or donor requirement—ensuring transparency and audit readiness.

  • 08

    Is membership management included in the system?
    Yes. You can track members, renewals, contributions, and communications using our membership management software for NGOs, ideal for associations and volunteer programs.

  • 09

    How can the system help in managing staff and attendance?
    We provide staff and attendance management tools to track attendance logs, leaves, and work hours and generate HR-friendly summaries.

  • 10

    Does it support multiple users and roles?
    Yes. You can assign user roles like admin, accountant, volunteer, or project manager—each with specific access controls.Web Development & Design

  • 11

    What type of websites do you build?
    We build custom websites for NGOs, startups, and small businesses, including donation portals, project showcases, mobile-friendly NGO sites, and ecommerce websites

  • 12

    Do your websites include SEO optimization?
    Yes. All our websites come with basic SEO setup, meta tags, and mobile speed optimization to help you rank better in search engines from day one.

  • 13

    Can you develop donation-enabled websites for NGOs?
    Yes. We specialize in building donation-integrated websites with payment gateways, donor receipts, and CRM connectivity.

  • 14

    What technologies do you use for web development?
    We use HTML5, CSS3, JavaScript, PHP, WordPress, Laravel, and other modern frameworks. We always pick the tech that suits your project best.

  • 15

    Can you redesign or upgrade my old NGO website?
    Yes, we offer website redesign and modernization services to make your existing site faster, mobile-friendly, and more user-focused.

  • 16

    Can the system generate financial and activity reports?
    Yes. With just a few clicks, you can generate reports on donations, expenses, staff activity, CSR project updates, and more—perfect for audits, board meetings, or CSR donor reviews.

  • 17

    Can I generate automated donor receipts?
    Absolutely. Our donor receipt generator software automatically issues receipts with branding, payment details, and compliance info—saving time and reducing manual work.

  • 18

    Does the software support multi-language options?
    Currently, we support English and Hindi, and we're working on adding more regional languages based on demand for better accessibility.

  • 19

    What kind of data security do you provide?
    We ensure top-grade data encryption, regular backups, secure cloud servers, and user-level access control to safeguard your sensitive NGO data.

  • 20

    Do you provide SEO services for NGOs?
    Yes. Our SEO services for NGOs help increase visibility, bring more organic traffic, and make sure your projects are discoverable to donors and partners.

  • 21

    What kind of digital marketing do you offer?
    We provide SEO, social media marketing, Google Ads, email marketing, and campaign design—tailored for NGOs and small businesses on tight budgets.

  • 22

    Are your digital marketing services affordable?
    Yes, we offer affordable digital marketing services that include monthly packages and performance-based strategies to maximize every rupee spent.

  • 23

    Can you manage social media for NGOs?
    Yes, we offer social media content creation, posting, engagement tracking, and paid promotions, all geared toward building awareness and donor trust

  • 24

    Do you provide analytics or performance tracking?
    Every service we provide comes with monthly performance reports, whether SEO, Google Ads, or social media, so you know what's working.

  • 25

    Do you offer domain and hosting services?
    Yes. We offer domain hosting in Delhi and India with secure, fast servers tailored for NGO and business websites.

  • 26

    Is there technical support available after launch?
    Yes, we provide ongoing support and maintenance for all websites, hosting plans, and MIS software—because we believe in long-term partnerships.

  • 27

    Can you also help with NGO mobile app development?
    We can build custom mobile apps for NGOs, including donation apps, project tracking apps, or community engagement platforms.

  • 28

    Can we demo your software before buying?
    Definitely! We offer a free guided demo where our team walks you through features and answers all your questions based on your NGO's workflow.

  • 29

    How can I get started with MIS Software?
    Contact us via phone or our website, and we'll schedule a free consultation to understand your needs and propose a tailored solution.

  • 30

    What modules are included in your MIS Software for NGOs?
    Our NGO MIS software includes the following modules:
    • Fund Management
    • CSR Project Management
    • Donor Receipt Generator
    • Attendance Management
    • Staff Management
    • Membership Management
    • Expense Management
    • NGO Data Management